cant get apps

iPhone 6s Plus, iOS 13

What kind of restriction?

1.

Most apps require iOS 14 or later, so update your iPhone.

For sure check your iPhone model & iOS version -> Go to: Settings -> General -> About.

If it is an iPhone 6S you can update to iOS 15.7.3, you can check by reading this Apple article:

iPhone models compatible with iOS 12 -> iOS 16.

iPhone models compatible with iOS 15.5 – Apple Support (UK)

Go to Settings -> General -> Software Update -> Download and Install.

You need about 6 GB device storage and good Service & Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.

See the following Apple articles:

Update your iPhone, iPad, or iPod touch

Update your iPhone, iPad, or iPod touch - Apple Support (IN)

If your iPhone, iPad or iPod touch won’t update

If your iPhone, iPad, or iPod touch won't update - Apple Support

You can do the update via PC, see this Apple article: Update software on iPhone, iPad or iPod touch in iTunes on PC

Update software on iPhone, iPad or iPod touch in iTunes on PC – Apple Support (UK)

If you have a Mac see this Apple article: Update your iPhone, iPad, or iPod touch with the Finder

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support

2.

If you have a connection problem or access restrictions, check ⤵️

Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone

Manage App Store purchases, subscriptions, settings, and restrictions on iPhone – Apple Support (UK)

Prevent in-app purchases from the App Store

Prevent in-app purchases from the App Store – Apple Support (UK)

You need to have a good Service & Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.

If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.

3.

Or if you have a problem with your payment method on your account, to resolve the problem you need to check also ⤵️

1.

If you can’t download or update apps on your iPhone or iPad

If you can’t download or update apps on your iPhone or iPad – Apple Support (UK)

scroll to point 2 & 3 ⤵️

Add a payment method

You may need to have a valid payment method on file, even if the app you want to download is free.

Add a payment method

Resolve a problem with your payment method

If your payment method has expired, declined or failed, or a message says "There is a Billing Problem with a Previous Purchase"

2.

If your payment method is declined in the App Store or iTunes Store, see -> 

If your payment method is declined in the App Store or iTunes Store - Apple Support

Scroll to:

• How to complete your purchase if a payment failed or was declined
• If you still can't make a purchase
• Still need help? Contact Apple Support.

3.

If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support

4.

If you see a message that says "Your account has been disabled in the App Store and iTunes", there is a problem with your payment method on your account, to resolve the problem you need help from Apple support,  click -> contact Apple Support for help.

5.

If you get a message -> Your purchase could not be completed, you need to update your payment method or add a new one. 

• If you want to change your card, add first the new card, then remove the old one.
• or if you use your Apple ID balance, you need to set your Apple ID balance as your default payment.

See also -> Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

Click here for more support and assistance.