You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hello! After the 5b59 firmware update apple has released for the airpods, my pros started making some distorsion noises when i play music, also for the head vibrations or when i talk(in anc and transparency mode). I also noticed that there is dirt, i think, in the external microphone of the right airpod. I forgot to mention, only the right airpod does this thing. Might cleaning be the solution for all of this? Thank you.
iPhone 11
Hey there stefanu1,
It sounds like you may be describing symptoms of the AirPods Pro Service Program for Sound Issues, which needs service to resolve. Check out how to set up service in the following article:
AirPods Pro Service Program for Sound Issues - Apple Support
Service Process
Choose one of the service options below to have your AirPods Pro serviced. Your AirPods Pro will be examined prior to any service to verify that they are eligible for this program. AirPods Pro (left, right or both) with a confirmed issue will be replaced. The AirPods Pro case is not affected and will not be replaced.
• Find an Apple Authorized Service Provider.
• Make an appointment at an Apple Retail Store.
• Contact Apple Support.
Kind regards.
Hey there stefanu1,
It sounds like you may be describing symptoms of the AirPods Pro Service Program for Sound Issues, which needs service to resolve. Check out how to set up service in the following article:
AirPods Pro Service Program for Sound Issues - Apple Support
Service Process
Choose one of the service options below to have your AirPods Pro serviced. Your AirPods Pro will be examined prior to any service to verify that they are eligible for this program. AirPods Pro (left, right or both) with a confirmed issue will be replaced. The AirPods Pro case is not affected and will not be replaced.
• Find an Apple Authorized Service Provider.
• Make an appointment at an Apple Retail Store.
• Contact Apple Support.
Kind regards.
Airpods pro distorsion sound
