You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Apple reveals 2024’s most downloaded apps and games on the App Store. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can’t download apps

How do I fix it so I can download apps.

iPad Pro, iPadOS 15

Posted on Feb 7, 2023 5:36 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 7, 2023 7:26 PM

Hello,


If or when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked", you must contact Apple for help. This is not something you can fix yourself. Apple provides a chat link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


__

Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


1 reply
Question marked as Top-ranking reply

Feb 7, 2023 7:26 PM in response to annalise3333

Hello,


If or when you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked", you must contact Apple for help. This is not something you can fix yourself. Apple provides a chat link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


__

Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support


I can’t download apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.