Support pin

Hello JFOX_0916,

Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are trying to generate a support pin. Based on the limited info you provided, we hope this helps:

"Receive an Apple ID notification

Apple might send a notification to your device associated with that Apple ID:

• Simply tap Confirm to confirm your Apple ID on your device. 
• If your device isn't protected with a passcode, you might also need to enter your Apple ID password.
• A message is also sent to your Apple ID email address whether or not your Apple ID is confirmed successfully.

If you receive a notification to confirm your Apple ID but aren't currently requesting support from Apple, tap Don't Confirm.

Generate a temporary Support Pin

You can also generate a temporary Support PIN to confirm your Apple ID.

1. Sign in to appleid.apple.com. 
2. If prompted, enter the verification code that is sent to your trusted device.
3. Scroll to the bottom of the screen and tap Support PIN. Then tap Generate PIN.
4. When Apple requests your Support PIN, give the four-digit number.

Your PIN is generated instantly and appears in a pop-up window that also notes when the PIN expires. You can use the PIN you generate only one time.

Depending on how you created your Apple ID, you might be able to generate a Support PIN without entering a verification code (for example, by answering security questions).

" 

And that is from here: If you're asked to confirm your Apple ID when you contact Apple - Apple Support

If that is not what you mean, please give as many details as possible so we can look at possible next steps.

Cheers!