Hello Mark Ritter,
We'd like to provide you with a few steps that can assist you with listing to Apple Music on your AirPods Pro:
• Reset your AirPods Pro. This is a great steps to take when your AirPods are not working as expected.
How to reset your AirPods and AirPods Pro:
- "Put your AirPods in their charging case, and close the lid.
- Wait 30 seconds.
- Open the lid of your charging case, and put your AirPods in your ears.
- Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
- If your AirPods appear there as connected, tap the More Info button next to your AirPods, tap Forget This Device, then tap again to confirm.
- If your AirPods don't appear there, continue to the next step.
5. Put your AirPods in their charging case, and keep the lid open.
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen."
• Restart your iPhone. This may seem like a simple step to take but can often resolve several issues.
• Update your iPhone. Completing this step ensures that your AirPods Pro have the latest firmware version: (Secure your data with a backup)
Thanks for posting in Apple Support Communities. We hope this helps.
Best regards.