Why can't I receive mail on my cloud mail
Question marked as
User profile for user:
Miche11e_P
User level:
Community Specialist
Hi ashly200,
Thanks for contacting Apple Support Communities!
We understand that you're unable to receive email via the iCloud website, correct?
There can be several reasons why you're not receiving mail. This resource will help you to isolate this behavior: If iCloud Mail isn't working - Apple Support
"Things to check first
- Check the system status of iCloud Mail.
- Check that you turned on iCloud Mail:
- On your Mac, open the Mail app then choose Mail >Preferences. Click Accounts, then select your iCloud account in the sidebar. Under Account Information, make sure that the account is turned on and the status is online.
- On your iPhone, iPad, or iPod touch, go to Settings > [your name] > iCloud and check that Mail is turned on.
3. Make sure you that haven't exceeded your iCloud storage limit. If you exceed your iCloud storage limit, learn how to make more space available in iCloud.
4. Make sure that you're using the latest version of software on your device. "
We hope this helps you.
Take care!