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Crackling of AirPod pro 2nd generation

How to fix this problem

Posted on Feb 9, 2023 4:45 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 11, 2023 1:37 PM

Hello harrysbrain,


We understand your AirPods Pro have a crackling sound when you use them. We do have some steps to help with that particular issue. First, we'd recommend resetting them: How to reset your AirPods and AirPods Pro - Apple Support


1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
- If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
- If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.


If the issue persists, check for any interference with the Bluetooth: If the sound from your wireless headphones cuts out or is distorted - Apple Support


Lastly, test multiple audio apps to confirm the issue isn't app specific. If you still notice a crackling sound in more than one app, reach out to our support teams directly: You can reach them here: Get Support - Apple


You can also find our phone number for your region at this link: Contact Apple for support and service - Apple Support


Warm regards.

1 reply
Question marked as Top-ranking reply

Feb 11, 2023 1:37 PM in response to harrysbrain

Hello harrysbrain,


We understand your AirPods Pro have a crackling sound when you use them. We do have some steps to help with that particular issue. First, we'd recommend resetting them: How to reset your AirPods and AirPods Pro - Apple Support


1. Put your AirPods in their charging case, and close the lid.
2. Wait 30 seconds.
3. Open the lid of your charging case, and put your AirPods in your ears.
4. Go to Settings > Bluetooth. Or go to Settings > [your AirPods].
- If your AirPods appear there as connected, tap the More Info button  next to your AirPods, tap Forget This Device, then tap again to confirm.
- If your AirPods don't appear there, continue to the next step. 
5. Put your AirPods in their charging case, and keep the lid open. 
6. Press and hold the setup button on the back of the case for about 15 seconds, until the status light on the front of the case flashes amber, then white.*
7. Reconnect your AirPods: With your AirPods in their charging case and the lid open, place your AirPods close to your iPhone or iPad. Follow the steps on your device's screen.


If the issue persists, check for any interference with the Bluetooth: If the sound from your wireless headphones cuts out or is distorted - Apple Support


Lastly, test multiple audio apps to confirm the issue isn't app specific. If you still notice a crackling sound in more than one app, reach out to our support teams directly: You can reach them here: Get Support - Apple


You can also find our phone number for your region at this link: Contact Apple for support and service - Apple Support


Warm regards.

Crackling of AirPod pro 2nd generation

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