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My iPhone freezes and shuts down ever 15-20 min. Apple says it’s updates but it’s not its bad hardware. Phone doesn’t stay on long enough to back up. Has anyone had any of these issues?
iPhone 12 Pro Max, iOS 16
Three basic troubleshooting steps to perform (test after each attempt):
A) Try a "forced" restart of your device using these instructions:--> Force restart iPhone - Apple Support
B) If you can, check your battery status in Settings>Battery>Battery Health>Maximum capacity. If it is close to 82-80%, have it replaced.
C) If the issue persists, something could have gone wrong during the latest update procedure.
I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).
When done, restore data from your previously made backup (3).
Follow the instructions provided in these support articles:
(1) How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup
If the issue still persists, it could be a hardware (battery? digitizer? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.
I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
Three basic troubleshooting steps to perform (test after each attempt):
A) Try a "forced" restart of your device using these instructions:--> Force restart iPhone - Apple Support
B) If you can, check your battery status in Settings>Battery>Battery Health>Maximum capacity. If it is close to 82-80%, have it replaced.
C) If the issue persists, something could have gone wrong during the latest update procedure.
I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).
When done, restore data from your previously made backup (3).
Follow the instructions provided in these support articles:
(1) How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup
If the issue still persists, it could be a hardware (battery? digitizer? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.
I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
Tried it all. Phone doesn’t stay on long enough to update it backup. Apple just gives me a runaround. I have apple care that covers a new phone for hardware issues. This is hardware issue. Not battery or needs updated.
My iPhone freezes and shuts down ever 15-20 min. Apple says it’s updates but it’s not its bad hardware. Phone doesn’t stay on long enough to back up. Has anyone had any of these issues?
