TV show pages aren't loading/Error

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TV show pages aren't loading/Error

So since this morning I've been getting an error when I try to load a TV show through the TV shows app. When I click on a show, I get an error saying "An error has occured" and then only gives you the option to dismiss which sends you back to the previous menu. It only occurs with some shows but not others. I'm wondering if anyone else is having the same issue that might be able to provide some help. I tried contacting support but they didn't know what I was talking about which was frustrating.

Also, I know the issue is on Apple's end because the url for the pages aren't loading properly either. ie: ‎The Flash, Season 8 on iTunes (apple.com)

Apple TV 4K

Posted on Feb 10, 2023 10:07 PM

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Answer 1

Feb 13, 2023 11:02 AM in response to Sparks0829

Hi, have the same problem with series bought at TV shows, but the same series work via Apple TV App. Seems like a bug. Newest 16.3.1 installed.

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Answer 2

Sparks0829

Community Specialist

Feb 13, 2023 10:42 AM in response to poweranimals

Hi there poweranimals,

We'll need more information to see how we can help. Which tvOS version is listed in Settings > General > About on your Apple TV? The most current version available is tvOS 16.3.1. Learn more about updating here: Update your Apple TV - Apple Support

Next, which app specifically is this happening with? Are you trying to access TV shows in the Apple TV app or a different app?

Have you tried restarting to see if that helps? If needed, learn how to restart your Apple TV here: How to turn off or restart your Apple TV - Apple Support

Send over these details, and we'll take a closer look from there.

Thanks!

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TV show pages aren't loading/Error

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