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hi i have a question my daughters ipad ( it does not have a home button) and it keeps turning off and showing the restore ipad logo but when I plug it in it still does not turn on. even if when I do the hard reset. any suggestions on what to do?

hi i have a question my daughters ipad ( it does not have a home button) and it keeps turning off and showing the restore ipad logo but when I plug it in it still does not turn on. even if when I do the hard reset. any suggestions on what to do?

iPad, iPadOS 14

Posted on Feb 10, 2023 11:45 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 11, 2023 4:22 AM

Your iPad must be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Top-ranking reply

Feb 11, 2023 4:22 AM in response to Garibaldimom4

Your iPad must be restored:

If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support


These support pages outline the available methods to restore an iPad - either from a backup, or to Factory Settings:

Restore your iPhone, iPad or iPod touch from a backup – Apple Support

Restore your iPhone, iPad or iPod to factory settings – Apple Support

Restore all content to iPad from a backup - Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple

hi i have a question my daughters ipad ( it does not have a home button) and it keeps turning off and showing the restore ipad logo but when I plug it in it still does not turn on. even if when I do the hard reset. any suggestions on what to do?

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