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User profile for user: Dave_DE
Dave_DE Author
User level: Level 1
8 points

My AirTags are not updating their location anymore

All of my AirTags suddenly behave strangle and update their location only a few times per day.

they can be right next to my phone but would say something like „last seen yesterday“.

when I try to play a sound i get the „not in reach“ error although they are within inches.


it happens to ALL of them. They have become totally unreliable.


when I leave the home with my phone, my wallet (with AirTag) my key (with AirTag) after 10 minutes I get a message I left my wallet and key behind although I carry them with me.


what can I do?

iPhone 14 Pro, iOS 16

Posted on Feb 11, 2023 1:10 AM

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Question marked as Top-ranking reply
User profile for user: Trish313
Trish313
User level: Community Specialist

Posted on Feb 13, 2023 11:19 AM

Hi Dave_DE,


You mentioned that this happens with all of your AirTags, does it appear like this on any device you use to check the location or only your iPhone? Testing this will help isolate the issue a bit.


Let's also check out settings:


  1. Go to Settings > Your Name > Find My
  2. Be sure Find My iPhone and Find My Network are both enabled ( you can toggle them off and back on to force a refresh)
  3. Be sure that your location services are enabled by going to Settings > Privacy & Security > Location Services


Find your keys, backpack, and more with AirTag - Apple Support


If this continues, reach out to Apple directly for further assistance. Depending on your region, you may be able to reach them here: Contact - Official Apple Support


Have a good one!

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Question marked as Top-ranking reply
User profile for user: Trish313
Trish313
User level: Community Specialist

Feb 13, 2023 11:19 AM in response to Dave_DE

Hi Dave_DE,


You mentioned that this happens with all of your AirTags, does it appear like this on any device you use to check the location or only your iPhone? Testing this will help isolate the issue a bit.


Let's also check out settings:


  1. Go to Settings > Your Name > Find My
  2. Be sure Find My iPhone and Find My Network are both enabled ( you can toggle them off and back on to force a refresh)
  3. Be sure that your location services are enabled by going to Settings > Privacy & Security > Location Services


Find your keys, backpack, and more with AirTag - Apple Support


If this continues, reach out to Apple directly for further assistance. Depending on your region, you may be able to reach them here: Contact - Official Apple Support


Have a good one!

Reply

My AirTags are not updating their location anymore

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