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Citi app not working completely.
I can go to the site and it will work for one click but when I want to sign out, I click and nothing happens, like everything just freezes.
I've reinstalled the app but problem persists.
Looking for any help.
Thanks, Leo
MacBook Air 13″, macOS 13.2
Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.
Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.
NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;
• Verifies your startup disk and attempts to repair directory issues, if needed
• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)
• Prevents Startup Items and Login Items from opening automatically
• Disables user-installed fonts
• Deletes font caches, kernel cache, and other system cache files
NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.
The Citi website was doing that to me the last couple of days. It was also sometimes giving a warning about Safari being out of date even though I have the latest version.
I worked around the not being able to sign out by clicking the reload button (semicircular arrow) in the address bar. After reloading, I could sign out.
Another option would be to try another browser (e.g., Chrome) although I haven't yet done that.
I tried the Citi site just now and it was working OK so maybe they've fixed the issue.
I have a MacBook Air, use Safari and recently my Citi app stopped working, not entirely.
