Apple TV stutter / judder issue

Question

Apple TV stutter / judder issue

When is Apple going to address the stutter / judder issue?? It’s pretty clear from the insider boards it’s a known issue since the 16 release.

For the rest of the community, I’ve been running 800-1200 MBS and have tried a few different HDMI combos, including 120 or 60 MHZ. Have adjusted the settings for frame rate and so on a ton of times - nada. Doesn’t matter the make of the TV either - all are having the issues.

Want an easy way to resolve for an important game?? Just use the apps on the TV itself - immediately went away with better picture quality overall.

it’s sad as we committed to Apple TV’s across our household (6) and worked perfectly for a few years - including the 4K units.

it just seems Apple engineers are either incapable to figure it out - or competitors have figure out how to create the issues (we run YouTube TV - Google) and Apple hasn’t figured out how to address.

Either way - hoping Apple actually can address or the Apple TV’s are all gone.

Posted on Feb 11, 2023 7:04 AM

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Answer 1

Top-ranking reply

Kiawaholddude Author

Level 1

15 points

Feb 13, 2023 5:54 PM in response to K_Faith

yes, of course I have done all of that. I’ve even unplugged the TV’s for 10+ minutes. All units in question have all been updated with the latest software. As mentioned in my post, I’ve also switched out the HDMI cables, changed the settings on Apple TV and so on. It’s not a hardware issue with the TV’s (the apps on the TV work perfectly) and is clear it’s a software issue with the Apple TV that have yet to be addressed.

Its a widely known issue that’s been going on since the 16 release and would appreciate you checking with your engineering team to see when they plan to actually address it.

Thanks in advance.

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Answer 2

K_Faith

Community Specialist

Feb 13, 2023 12:54 PM in response to Kiawaholddude

Hello Kiawaholddude,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with Apple TV. Have you tried restarting the Apple TV? This can resolve a multitude of issues: Restart Apple TV - Apple Support

"Restart Apple TV

Do any of the following:

Press and hold both the Back (Siri Remote 2nd generation or later) or (Siri Remote 1st generation) and TV buttons on the Siri Remote until the Apple TV status light blinks rapidly.
Disconnect Apple TV from the power outlet, wait five seconds, then reconnect it.
Open Settings on Apple TV, go to System and select Restart."

Are any updates available? If so, we recommend installing any updates as well: Update your Apple TV - Apple Support

We hope this helps.

Cheers!

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Answer 3

WinsC1

Community Specialist

Feb 13, 2023 6:00 PM in response to Kiawaholddude

Hey Kiawaholddude,

It sounds like you've tried some great troubleshooting steps.

For further assistance, we'd recommend contacting Apple Support here: Get Support

Thanks!

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Apple TV stutter / judder issue

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