Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Purchase failed

Hi!

I was trying to purchase money with iTunes card but it failed. I need assistance please!

iPhone X, iOS 16

Posted on Feb 11, 2023 11:23 AM

Reply
Question marked as Best reply

Posted on Feb 11, 2023 11:41 AM

I was trying to purchase money with iTunes card but it failed.

Do you mean you want to redeem an your Apple Gift Card or App Store & iTunes gift card?

If so, see -> How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)

 

When redeeming a gift card, (1) the amount will be credited to your Apple ID balance and (2) then you need to set your Apple ID balance as your default payment.


(1) See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)


(2) See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

 

If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.


See also -> App Store & iTunes gift card: Apple Gift Card - Apple (UK)

  • Add money to your Apple Account balance anytime, no gift card needed.

 


1 reply
Question marked as Best reply

Feb 11, 2023 11:41 AM in response to soran293

I was trying to purchase money with iTunes card but it failed.

Do you mean you want to redeem an your Apple Gift Card or App Store & iTunes gift card?

If so, see -> How to redeem your Apple Gift Card or App Store & iTunes gift card

How to redeem your Apple Gift Card or App Store & iTunes gift card – Apple Support (UK)

 

When redeeming a gift card, (1) the amount will be credited to your Apple ID balance and (2) then you need to set your Apple ID balance as your default payment.


(1) See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)


(2) See -> Add a payment method to your Apple ID

Add a payment method to your Apple ID – Apple Support (UK)

 

If you update your payment method or add funds to your Apple ID balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.


See also -> App Store & iTunes gift card: Apple Gift Card - Apple (UK)

  • Add money to your Apple Account balance anytime, no gift card needed.

 


Purchase failed

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.