Videos in photos can not be opened

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Level 1

4 points

Videos in photos can not be opened

I tried to record video and took photos again after I knew videos can’t open. But I found out that videos and photos didn’t show in the photos app (I did these when the phone is locked). I thought it was because I didn’t update ios. So I updated iOS to 16.3 and, new videos and photos can be saved and viewed now but videos before I update still can’t open. I try restart my phone and use iCloud on Mac but this problem still exists. Please help

iPhone 14 Pro

Posted on Feb 12, 2023 5:33 PM

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Answer 1

SravanKrA

Level 10

433,030 points

Feb 13, 2023 4:01 AM in response to cowmiu

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...

Connecting to Wifi is the first part and then getting connected to the Internet is the second

If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately

For your Internet connection.

Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you

However --> Connect iPhone to the Internet - Apple Support

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Videos in photos can not be opened

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