SE 2020 randomly switches between audio options while on calls

Question

Level 1

4 points

SE 2020 randomly switches between audio options while on calls

When making a call with my SE 2020, my phone randomly cuts out and switches between phone, speaker, and Bluetooth, and I have to manually choose the desired mode. If I start the call in speaker, it will cut me off and switch to phone. Even when I press the speaker button, the button lights up but stays on phone mode. It’s very glitchy. This does not happen during WhatsApp calls or when I have my ear buds in and use Bluetooth for the calls.

I brought my phone to an iPhone store and they told me my phone had no issues. Please advise!

iPhone SE, iOS 16

Posted on Feb 14, 2023 2:19 PM

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Answer 1

UTBadger

Community Specialist

Feb 15, 2023 4:29 PM in response to Ibiza5499

Hey Ibiza5499,

We'd be happy to help out. We understand your audio output isn't working as expected and changing to different output options at random. You mentioned that at some point it switches to Bluetooth, which could indicate that there's a Bluetooth device nearby when this occurs that's connecting to your iPhone SE.

Go ahead and turn off Bluetooth under Settings > Bluetooth and test things out further. Keep us posted on the results.

For more info, check out: Use Bluetooth and Wi-Fi in Control Center - Apple Support

We look forward to hearing how things go.

Take care!

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Answer 2

Feb 28, 2023 11:01 PM in response to Ibiza5499

I have the same model iPhone and the exact same issues you’ve described. Using my headphones is the only work around as you described. I thought maybe the proximity sensor had something to do with it but even if the phone isn’t touched during call the random switching occurs requiring tapping the speaker icon and selecting speaker from pull-down to be able to hear the caller again. My wife has the same model but she hasn’t experienced the issue on hers.

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Answer 3

Ibiza5499 Author

Level 1

4 points

Feb 21, 2023 11:51 PM in response to UTBadger

Hi again, I tried disconnecting Bluetooth and it still has the same problem: when I make or answer calls with my phone, the calls switch between voice and speaker, and I have to manually switch it back and forth between voice and speaker to continue the call. When it makes the switch, the audio always gets muted, so there are a couple of seconds that I can’t hear the caller and the caller cannot hear me.

If I put in my earbuds and use Bluetooth for a voice call, this problem does not occur. Same for FaceTime and WhatsApp calls.

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Answer 4

Ibiza5499 Author

Level 1

4 points

Feb 16, 2023 5:08 AM in response to UTBadger

Thank you, I’ll try that and let you know.

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SE 2020 randomly switches between audio options while on calls

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