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Problem with Messaging

I have an iPhone XS Pro Max and have had a few different iPads in the last couple of years and when I am  messaging the messages would appear on all of my devices. This has worked up to and including the iPad 9 gen I have. I recently purchased an iPad 10 gen and set it up directly from the iPad 9 however while messaging seems to work if I send an iMessage on any of the devices it doesn't show on the iPad 10 if it is a normal text message. I can't send or receive any texts to/from someone with a device other than an Apple using iMessage. I have gone through the settings comparing everything to the settings in the iPad 9 and everything is set the same so am at a loss to understand why messages

are not being shared to and from the iPad 10 as they are with the iPhone and

iPad 9 and why I can't send/receive regular text messages on the iPad 10. I

called Apple Tech Support and they told me to turn off the iMessage option in

settings and then turn it back on. I did that and then received the following

message.


Messages in iCloud not available as iCloud and iMessage accounts do not match.


Messages in iCloud is not available because iCloud and iMessage accounts are different.



I am not sure how that could be as I setup the iPad 10 by having everything transferred directly from the iPad 9 when I setup the iPad 10 and the iPad 9 is still working properly.


Any help in correcting this issue would be appreciated.


Thank you



Posted on Feb 15, 2023 10:01 AM

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Question marked as Best reply

Posted on Feb 15, 2023 10:29 AM

If you have introduced a new iPad, you must update your iPhone settings. Transferring data from old to new iPad.


you must explicitly enable Text Message Forwarding for your iPad10 on your iPhone...


On your iPhone:

Settings > Messages > Text Message Forwarding - set to ON - and explicitly enable your iPad from the list of devices.


Also ensure that Messages in iCloud is enabled on both your iPhone and iPad:

Settings > [Your Name / AppleID] > Messages - set to ON




Similar questions

5 replies
Question marked as Best reply

Feb 15, 2023 10:29 AM in response to jackdup777

If you have introduced a new iPad, you must update your iPhone settings. Transferring data from old to new iPad.


you must explicitly enable Text Message Forwarding for your iPad10 on your iPhone...


On your iPhone:

Settings > Messages > Text Message Forwarding - set to ON - and explicitly enable your iPad from the list of devices.


Also ensure that Messages in iCloud is enabled on both your iPhone and iPad:

Settings > [Your Name / AppleID] > Messages - set to ON




Feb 15, 2023 10:06 AM in response to jackdup777

Do you have an iPhone - or just an iPad? If exchanging messages with Android or other non-Apple devices, you’ll need to use SMS/MMS messaging.


An iPad, whether a Cellular model or not, is not capable of directly accessing Cellular Voice or SMS/MMS Messaging features. An iPad with either WiFi or Cellular connectivity alone can only access IP-data services. If you have added a DataSIM and Cellular plan to a WiFi+Cellular model of iPad, the number associated with the SIM card is only used to identify your account for billing purposes. This number is not used for making calls or sending messages.


However, when paired with an iPhone, the capabilities of iPad significantly broaden to include access to Cellular Voice and Messaging services of the associated iPhone - relayed to the iPad over WiFi using Apple’s continuity features.


More information about Continuity and the relevant Cellular services can be found here:


Continuity

Use Continuity to connect your Mac, iPhone, iPad, iPod touch and Apple Watch – Apple Support


SMS/MMS Messaging

How to forward SMS/MMS text messages from your iPhone to your iPad, iPod touch or Mac - Apple Support


WiFi Calling

Make a call with Wi-Fi Calling – Apple Support



If you have an iPhone - and both iPad and iPhone are signed-in to iCloud with the same AppleID - to send SMS/MMS messages (green bubbles) from your iPad you must explicitly enable Text Message Forwarding for your iPad on your iPhone...


On your iPhone:

Settings > Messages > Text Message Forwarding - set to ON - and explicitly enable your iPad from the list of devices.


Also ensure that Messages in iCloud is enabled on both your iPhone and iPad:

Settings > [Your Name / AppleID] > Messages - set to ON



Feb 15, 2023 10:20 AM in response to LotusPilot

Yes I have an iPhone and realize I cannot directly message from the iPad but as I mentioned I have been using my iPad 9 to iMessage and regular text messages without a problem and setup the new iPad 10 by transferring all of the settings and data from the iPad 9. I compared all the settings between the iPad 9 which is working and the iPad 10 which is not working for text messages but does work for iMessages. I assume the problem is with the message I received and posted above but am unsure how to correct the issue.

Thank you

Problem with Messaging

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