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Software Update not working.

My mid-2015 MacBook Pro with Big Sur (11.7.1) has had a continuous spinning spoke wheel while checking for updates.


Wanted to try to get Monterrey (or even Ventura) installed, but no joy even if I go to the App Store & try to download from there. That automatically opens Software Update and I'm back to the spinning wheel.


I have emptied caches & done a full shut down. Same thing happens.


.




Posted on Feb 15, 2023 3:23 PM

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Question marked as Best answer

Current version of Big Sur is now ( Wednesday Feb 15, 2023 ) is now version 11.7.4


There are factors:


1 - Like poor Wifi connection


2 - Slow wifi connection


3 - Too many other people downloading at the same time and Apple Severs are overloaded


4 - Software on the computer interfering with the download process including AntiVirus Software


Notation: Disabling the AV Software may or may not solve the issue. Removal of the AV Software may increase the chances of the download to perform as expected.


5 - Running behind a VPN which may increase Packet losses or corruption of the download 


6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


7 - Best Results are via Ethernet Cable to Router


8 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal and Try Again using the Software Update Applet in System Preferences

Posted on Feb 16, 2023 3:32 AM

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5 replies
Question marked as Best answer

Feb 16, 2023 3:32 AM in response to wadcorp

Current version of Big Sur is now ( Wednesday Feb 15, 2023 ) is now version 11.7.4


There are factors:


1 - Like poor Wifi connection


2 - Slow wifi connection


3 - Too many other people downloading at the same time and Apple Severs are overloaded


4 - Software on the computer interfering with the download process including AntiVirus Software


Notation: Disabling the AV Software may or may not solve the issue. Removal of the AV Software may increase the chances of the download to perform as expected.


5 - Running behind a VPN which may increase Packet losses or corruption of the download 


6 - If via wifi too many Other devices using the wifi at the same time reducing the Bandwidth to your computer. 


7 - Best Results are via Ethernet Cable to Router


8 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal and Try Again using the Software Update Applet in System Preferences

Software Update not working.

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