What was the result when you followed the guidance in the Related Article above your name on this page, that you were reading just before you posted here? If the Related Article doesn't answer your question please post back with more details about the issue and another user in this user-to-user forum will try to help.
Note that:
- This is a user to user forum, not a way to contact Apple
- It’s not a bug in the operating system; if it was, it would affect hundreds of millions of phones, not just yours, and there would be many thousands of posts about it
- The Related Article that you were reading provides guidance on what to do about the problem that YOUR PHONE has