Citibank Web is actively trying to switch customers from Safari to other browsers. (chrome) Any fix?

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Matrix2020 Author

Level 1

8 points

Citibank Web is actively trying to switch customers from Safari to other browsers. (chrome) Any fix?

Does anyone have insight into Citibank’s IT dept. They are now agressively warning customers their browser is out of date if they are using Safari - even on 16.3. Technically Safari locks up and is non-responsive after a few minutes forcing a refresh, even if the cache is emptied and cookies are dumped. All settings are default on a MacAir M2 running Ventura 13.2.1 Has been going on for months occasionally now all the time. Anyone else have same problem and/or know about a fix. It’s been reported to Citibank also.

MacBook Air, macOS 13.2

Posted on Feb 16, 2023 4:36 AM

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Answer 1

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tbirdvet

Level 6

13,887 points

Feb 16, 2023 4:50 AM in response to Matrix2020

Not sure about Citibank but some sites do not work well with Safari. In that case I use Firefox. These change over time and all you can do is keep revising your browser. I have also found that turning off some of my Safari settings (like cross tracking, hide IP address, etc.) can make Safari work fine for a specific site.

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Answer 2

Matrix2020 Author

Level 1

8 points

Feb 16, 2023 11:21 AM in response to dialabrain

It would be in Apple’s best interest to support their products and their customers just like best interest of the CitiBank customers to tell Citibank what they want. Most companies especially big ones are extremely compatible. Security is the big issue - I use all the browsers, but only Safari for autofill due to business. I don’t want to share KeyChain passwords and autofill and Citi will lose customers to B of A and Wells who do support Safari quite nicely. thank you

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Answer 3

Matrix2020 Author

Level 1

8 points

Feb 16, 2023 1:00 PM in response to dialabrain

Thanks! And I could be leaving Citi and deposit it in a bank that asks questions about what is important to them. Instead of playing politics with my banking process. The mobile app is good, but there are some actions you have to have the big screen for. Thanks and hope Citi is listening....

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Answer 4

dialabrain

Level 10

122,891 points

Feb 16, 2023 5:00 AM in response to Matrix2020

FWIW, Citi.com works with Brave, Chrome, Firefox, etc. It's up to Citibank to resolve the issue with Safari.

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Answer 5

etresoft

Level 8

47,502 points

Feb 16, 2023 4:47 AM in response to Matrix2020

Matrix2020 wrote:

Does anyone have insight into Citibank’s IT dept.

They sound incompetent. Is that the insight you were looking for? 😄

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Answer 6

dialabrain

Level 10

122,891 points

Feb 16, 2023 11:36 AM in response to Matrix2020

My bank supports Safari as well as all the other aforementioned browsers. It looks like I won't be switching to Citybank any time soon. You're welcome.

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Answer 7

dialabrain

Level 10

122,891 points

Feb 16, 2023 1:03 PM in response to Matrix2020

You're welcome.

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Citibank Web is actively trying to switch customers from Safari to other browsers. (chrome) Any fix?

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