Submitting a claim with Asurion for my device and it says that my Find My Iphone is on

Submitting a claim with Asurion for my device and it says that my Find My Iphone is on. My device is broken and can not turn on and when I go on my settings this device is not listed so it is clearly off.


Posted on Feb 17, 2023 10:04 AM

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Question marked as Top-ranking reply

Posted on Feb 19, 2023 11:20 AM

Hello Korbyn0807,


Thank you for reaching out in Apple Support Communities. Just to be sure, you can visit the iCloud website and verify that the Activation Lock, which is Find My is turned off. This will allow you to perform this step without the need of accessing your iPhone, since it's damaged. Here's how:


"Remove Activation Lock on the web if a device is offline

  1. Go to www.iCloud.com/find.
  2. Sign in with your Apple ID and password.
  3. At the top, click All Devices.
  4. Select the device that you want to remove from iCloud.
  5. Click Remove from Account."


Following these steps will help and is outlined here: How to remove Activation Lock - Apple Support


Best regards.


1 reply
Question marked as Top-ranking reply

Feb 19, 2023 11:20 AM in response to Korbyn0807

Hello Korbyn0807,


Thank you for reaching out in Apple Support Communities. Just to be sure, you can visit the iCloud website and verify that the Activation Lock, which is Find My is turned off. This will allow you to perform this step without the need of accessing your iPhone, since it's damaged. Here's how:


"Remove Activation Lock on the web if a device is offline

  1. Go to www.iCloud.com/find.
  2. Sign in with your Apple ID and password.
  3. At the top, click All Devices.
  4. Select the device that you want to remove from iCloud.
  5. Click Remove from Account."


Following these steps will help and is outlined here: How to remove Activation Lock - Apple Support


Best regards.


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Submitting a claim with Asurion for my device and it says that my Find My Iphone is on

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