Embedded scanned documents in Notes disappear

My notes are not missing or deleted. What do disappear are the embedded scanned documents within the notes! Opening the notes only shows a blank photo/document place holder. This happens to some of my notes, not all. Seems to be a random phenomenon, but frequent enough to lose some of my important data.


Any fix to this? Anyone else has this happening (you should probably check)?


Unreliable.


ps, please do to reply with how to use note, etc. and give me useless links. I've been a Mac user for decades.


Thanks in advance!


Posted on Feb 17, 2023 5:05 PM

Reply
3 replies

Feb 19, 2023 2:52 PM in response to AtomicFly

Hello AtomicFly,


Missing Notes on your Mac is handled one way, but missing content within the Notes themselves is a different situation. We understand you're an experienced Mac user and can appreciate that, but we do want to make sure we've covered all bases.Intermittent behavior is tougher to track down, but we'd be happy to give it a shot.


To start off, we advise that you restart your Mac (Shut down or restart your Mac) and make sure it's fully updated (Update macOS on Mac). Once those are done, please test this issue.


If the issue persists, continue by testing to see when this behavior occurs. First, put your Mac into safe mode and test. Booting into safe mode will disable any startup and login items from automatically opening, which can help us to isolate the source of the issue further. When you do this, you’ll see some unusual behavior from the display; this is to be expected. Please follow the steps in this article: How to use safe mode on your Mac. 


Next, let's see if this behavior persists in a second user account on your Mac. Testing in a new user will determine if you have a system-wide issue or if it's user-specific. Please follow these steps to make a test account that can be deleted later: Change Users & Groups settings on Mac.


Let us know how this goes, please. Thanks and take care.

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Embedded scanned documents in Notes disappear

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