Hello Cooper7253,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with songs not available in your country when playing music. Was this music downloaded from Apple Music, synced from your computer, or purchased in the iTunes Store? If you remove and add the music back does it play properly?
If synced from a computer using USB
- Try to re-sync with the affected computer.
- If unresolved, try to remove and then re-sync the content.
- If the issue persists, isolate the issue with a new library file on the computer. To create a new library file. Windows: Hold down the Shift key and launch iTunes. macOS: Hold down the Option key and launch Music or iTunes for Mac
- Add some some free or previously purchased content from the iTunes Store to the new library.
- Test syncing this content and see if it plays as expected. If it does, try adding a few songs from the original library’s media folder to this library. If specific songs failed to play, try to add those songs in this step. Test the behavior again.
- Determine your next steps based on the results
If the new library synced without issue, it’s possible the next sync with the original library may work as expected. Return to the original library file and try syncing again. If the issue remains unresolved in the original library, let us know.
If purchased from the iTunes Store or added from the Apple Music catalog
- Check the System Status page for service issues related to the Apple Music service. If there are issues here, direct the customer to this resource and try again later.
- Delete the affected song(s) and re-download from Purchased (if purchased from the iTunes Store) or re-add the songs (If from Apple Music)
- If step two doesn't resolve the issue, if possible, check to see if the issue occurs on multiple devices or music.apple.com. If the issue affects multiple devices or music.apple.com, work with Media Services Support to investigate a possible content or server-side issue. If another device is not available, or the issue is specific to one device let us know.
If imported content (like from a CD), uploaded to your iCloud library
- Check the System Status page for service issues related to the Apple Music service. If there are issues here, direct the customer to this resource and try again later.
- Navigate to the computer used to upload or match the affected songs. Check to see that the computer has a reliable network connection by visiting the iTunes Store.
- Select File > Library > Update Cloud Music Library. This may take a few minutes to complete for larger libraries.
- Check to see the upload or matching status of the customer’s song as described in the bottom section of HT203564. If song the song isn't uploading or matching as expected, work with Media Services Support to troubleshoot further.
- Test to see if the issue still occurs on the customer’s iOS device. It may take some time for the cloud library to update on other devices. You can force the library to update by disabling and reenabling Sync Library in Settings > Music.
We hope this helps.
Cheers!
