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My iPhone 14 has gone completely black. It was charged. I have tried to reset and nothing appears—no Apple

My husbands iPhone 14 has gone completely black. It is charged. I tried to restart with power button and the Apple didn’t appear. What now?

Posted on Feb 19, 2023 6:33 AM

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Question marked as Best reply

Posted on Feb 19, 2023 6:37 AM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support


Axel F.

1 reply
Question marked as Best reply

Feb 19, 2023 6:37 AM in response to Keswilkinson

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


(3)  If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support


Axel F.

My iPhone 14 has gone completely black. It was charged. I have tried to reset and nothing appears—no Apple

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