Incorrect Move record

Apple Watch New Move Record incorrect. Showing as 1000 calories which I did do the other day. However I have exceeded this both before ( and it showed correctly) and since but it changed to 1000 on that day and hasn't updated in a week since? All other awards are correct.

Apple Watch Series 7, watchOS 9

Posted on Feb 19, 2023 7:43 AM

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Question marked as Top-ranking reply

Posted on Feb 20, 2023 5:12 PM

Greetings stellabud,


If you are having issues with your data, start by calibrating your Apple Watch. This will help you to get a more accurate record.


"Calibrate your Apple Watch

  1. While wearing your Apple Watch, go to a flat, open outdoor area that offers good GPS reception and clear skies.
  2. If you have Apple Watch Series 2 or later, you just need your Apple Watch.* If you have Apple Watch Series 1 or earlier, bring your iPhone for GPS. Hold your iPhone in your hand, or wear it on an armband or waistband.
  3. Open the Workout app, then tap Outdoor Walk or Outdoor Run. To set a goal before starting, tap the ... icon.
  4. Walk or run at your normal pace for about 20 minutes.

If you don't have time to finish the workout, you can complete 20 minutes over multiple outdoor Workout sessions. If you work out at different speeds, you should also calibrate for 20 minutes at each of the speeds that you walk or run.

Whenever you walk or run outside using the above steps, your Apple Watch continues to calibrate the accelerometer by learning your stride length at different speeds. Calibration can also improve the accuracy of your calorie calculations in the Workout app, and the calorie, distance, Move, and Exercise calculations in the Activity app. " Calibrate your Apple Watch for improved Workout and Activity accuracy


If you need further support, please Contact Apple Support for more guidance.


Best wishes.



2 replies
Question marked as Top-ranking reply

Feb 20, 2023 5:12 PM in response to stellabud

Greetings stellabud,


If you are having issues with your data, start by calibrating your Apple Watch. This will help you to get a more accurate record.


"Calibrate your Apple Watch

  1. While wearing your Apple Watch, go to a flat, open outdoor area that offers good GPS reception and clear skies.
  2. If you have Apple Watch Series 2 or later, you just need your Apple Watch.* If you have Apple Watch Series 1 or earlier, bring your iPhone for GPS. Hold your iPhone in your hand, or wear it on an armband or waistband.
  3. Open the Workout app, then tap Outdoor Walk or Outdoor Run. To set a goal before starting, tap the ... icon.
  4. Walk or run at your normal pace for about 20 minutes.

If you don't have time to finish the workout, you can complete 20 minutes over multiple outdoor Workout sessions. If you work out at different speeds, you should also calibrate for 20 minutes at each of the speeds that you walk or run.

Whenever you walk or run outside using the above steps, your Apple Watch continues to calibrate the accelerometer by learning your stride length at different speeds. Calibration can also improve the accuracy of your calorie calculations in the Workout app, and the calorie, distance, Move, and Exercise calculations in the Activity app. " Calibrate your Apple Watch for improved Workout and Activity accuracy


If you need further support, please Contact Apple Support for more guidance.


Best wishes.



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Incorrect Move record

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