Hey all. I recently moved from Ireland to Australia and I’ve been having trouble downloading apps from the Australian store. As you can see in the picture it won’t let me download them and tries to redirect me to the Irish store. Also when I’ve tried to update my region on Apple ID it won’t let me use the same card that I have in my wallet. Any help would be greatly appreciated. Thanks.
iPhone 12
If you change Country or Region, you must comply with all regulations described here -> Change your Apple ID country or region
Change your Apple ID country or region - Apple Support (KW)
⤵️
What to do before you change your country or region
1.
You need to ZERO your Apple Account balance, it is depending on the amount:
1.
If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your Apple Account balance: Get Support
2.
See -> Check your Apple Account balance
Check your Apple ID balance – Apple Support (UK)
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If you have Apple Account balance you can't use.
You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund.
When you contact Apple, include the following information:
• Your Apple ID.
• The refund amount.
• Your current delivery address.
2.
You need to Cancel your subscriptions and wait until the end of the subscription period.
3.
Make sure that you have a payment method for your new country or region. See what payment methods you can use.
You need to have a debit / credit card issued by a bank in your new country.
You need to have a billing address in your new country.
If you change Country or Region, you must comply with all regulations described here -> Change your Apple ID country or region
Change your Apple ID country or region - Apple Support (KW)
⤵️
What to do before you change your country or region
1.
You need to ZERO your Apple Account balance, it is depending on the amount:
1.
If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your Apple Account balance: Get Support
2.
See -> Check your Apple Account balance
Check your Apple ID balance – Apple Support (UK)
scroll to ⤵️
If you have Apple Account balance you can't use.
You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund.
When you contact Apple, include the following information:
• Your Apple ID.
• The refund amount.
• Your current delivery address.
2.
You need to Cancel your subscriptions and wait until the end of the subscription period.
3.
Make sure that you have a payment method for your new country or region. See what payment methods you can use.
You need to have a debit / credit card issued by a bank in your new country.
You need to have a billing address in your new country.
Have you contact Revolut bank?
Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card.
Or see -> Add money to your Apple Account balance -> Add money to your Apple Account balance - Apple Support
See also -> App Store & iTunes gift card: Apple Gift Card - Apple (UK)
Get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK)
There's a lot if things about payment methods that are not specified in Apple's documentation, particularly when it comes to ones involved in changing countries. One is that it seems to work best if the payment method is from the same country as where you now reside. All can find from Apple now about payment methods from other countries is: If your payment method is declined in the App Store or iTunes Store - Apple Support
"You might need to ask your financial institution to allow international purchases on your debit or credit card."
Thanks for your reply.
I don’t have anything in my apple account or any active subscriptions. The only problem I can see is maybe the payment option.
I have been using my debit card, Revolut, since I’ve been here and have had no problem and it’s in my wallet/Apple pay too so what I’m asking is if I can use that same card when setting up a new region?
In the picture included it says Apple Pay and most credit/debit cards will suffice but obviously it’s not working for me for some reason.
App store
