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aadeonifade Author

Level 1

4 points

Reseller

Please can I get a contact direct to Apple?

Posted on Feb 20, 2023 10:09 AM

Best reply

Carol B.

Level 6

11,708 points

Posted on Feb 20, 2023 12:19 PM

You can select Support at the bottom of the page. That will take you directly to Apple.

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Issue with a Apple Premium/Authorized Reseller Hi:) My country does not have Apple stores, just authorized/premium resellers. I purchased a MacBook Air (2020) in mid-December, with some standard upgrades, but have yet to receive it, it’s been about 50 business days now. I have reached out to the reseller several times to figure out when it will be delivered (or cancel the order), they do NOT have answers, will not commit or even estimate a delivery date, are extremely rude & disrespectful, plus they have a tendency to hang up on you (and every call requires a 40 min wait till I finally reach a rep!) You should see what their FB page- hundreds of negative comments/feedback -all the same-goods not delivered, terrible service... Also-they continue to advertise as if they have stock on hand... The question is- if Apple authorized this company as a reseller (once again- there is no Apple presence here) shouldn’t their SLA be like Apple’s? Where do I officially complain? Is this even a thing? Trying to do everything I can to get this moving... Thanks in advance.
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1 reply

Best reply

Carol B.

Level 6

11,708 points

Feb 20, 2023 12:19 PM in response to aadeonifade

You can select Support at the bottom of the page. That will take you directly to Apple.

Reseller

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