Original Apple ID and passcode not available

trying to set up iPad purchased at estate sale. Need Apple ID & passcode. Original owner deceased.

iPad Pro, 11-inch, 4th Gen, Wi-Fi

Posted on Feb 20, 2023 2:47 PM

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Posted on Feb 20, 2023 3:26 PM

Unfortunately, it sounds like you may have purchase an iPad you cannot use. When setting up the iPad, if it ask you for the apple id and password for the original apple id then it will not let you go any further until you enter that in.


To completely remove the apple id and password with enter it in would require submitting an activation lock request. In those cases you would need to have the original purchase receipt for that How to remove Activation Lock - Apple Support


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Question marked as Top-ranking reply

Feb 20, 2023 3:26 PM in response to VGCC

Unfortunately, it sounds like you may have purchase an iPad you cannot use. When setting up the iPad, if it ask you for the apple id and password for the original apple id then it will not let you go any further until you enter that in.


To completely remove the apple id and password with enter it in would require submitting an activation lock request. In those cases you would need to have the original purchase receipt for that How to remove Activation Lock - Apple Support


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Original Apple ID and passcode not available

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