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User profile for user: Ms. Whales
Ms. Whales Author
User level: Level 1
12 points

iPhone13 Pro not sounding text alert

I recently updated to 16.3.1 on my iPhone 13 Pro. Previous to this update, I would receive text alerts with sound. Now, when my phone is is not unlocked, I do not receive a text alert. However, it does alert with sound and vibration on my Apple watch. If my phone is unlocked, the text alert tone works on the phone and I am alerted by vibration on my watch.


I have followed these suggestions:

1) checked to be sure side button was not on silent mode,

2) checked settings/notifications/messages and "allow notifications" is turned ON.

3) checked settings/sounds & haptics/text tone and "keys" is selected.

4) checked settings/focus--I only have two and neither one is turned on

5) shut down phone and restarted it (did this twice) No changed in text alert

I HAVE NOT followed the suggestion to reset the phone. I'm hoping someone can tell me if there is anything else to try besides resetting. Also, does anyone think Apple will correct this problem that was created by the recent update? Maybe I should just wait and see?


iPhone 13 Pro, iOS 16

Posted on Feb 20, 2023 8:20 PM

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User profile for user: Ms. Whales
Ms. Whales Author
User level: Level 1
12 points

Posted on Feb 20, 2023 9:27 PM

Thank you for your quick, detailed response to my question. I have checked "Scheduled Summary" and it is not enabled. I also checked under Face ID and Passcode and under "allow when unlocked", notifications was already turned on. I guess I'll have to contact Apple Support. They were helpful when the update before this one caused an issue on my Mac mini.


Thank you so much for trying to help me.

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User profile for user: Ms. Whales
Ms. Whales Author
User level: Level 1
12 points

Feb 20, 2023 9:27 PM in response to Ms. Whales

Thank you for your quick, detailed response to my question. I have checked "Scheduled Summary" and it is not enabled. I also checked under Face ID and Passcode and under "allow when unlocked", notifications was already turned on. I guess I'll have to contact Apple Support. They were helpful when the update before this one caused an issue on my Mac mini.


Thank you so much for trying to help me.

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User profile for user: SravanKrA
SravanKrA
Community+ 2025
User level: Level 10
425,632 points

Feb 20, 2023 8:28 PM in response to Ms. Whales

Have you enabled Scheduled Summary?


Settings > Notifications > [Select the App that you are having trouble receiving immediate notifications]


See the pic below for a few examples. Please select immediate delivery.






Go to Settings and tap Notifications. Select an app under Notification Style. Under Alerts, choose the alert style that you want. If you turn on Allow Notifications, choose when you want the notifications delivered — immediately or in the scheduled notification summary.


Use notifications on your iPhone, iPad, and iPod touch




Change notification settings on iPhone

  1. Go to Settings > Notifications.
  2. To schedule a notifications summary, tap Scheduled Summary, then turn on Scheduled Summary. ... 
  3. To choose when you want most notification previews to appear, tap Show Previews, select an option—Always, When Unlocked, or Never—then tap.

More items...


Change notification settings on iPhone - Apple Support (IN)




You can allow access to Notification Center on the Lock Screen. Go to Settings > Face ID & Passcode (on an iPhone with Face ID) or Touch ID & Passcode (on other iPhone models). Enter your passcode. Scroll down and turn on Notification Center (below Allow Access When Locked).


View and respond to notifications on iPhone - Apple Support (IN)



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iPhone13 Pro not sounding text alert

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