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my four year old dropped my iPhone 11 (I think it is an 11) and now it won't turn on or do anything at all. It had plenty of charge and has been plugged in for a while. I have held the power button and the volume button but nothing is happening at all. Anyone got any advice of what I can try?
If you already tried (to no avail) these correct gestures:
Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).
and the issue persists, your device may have suffered during the fall (some internal components broken or disabled?) but we, just users like you, cannot diagnose that issue remotely, sorry.
I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
If you already tried (to no avail) these correct gestures:
Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).
and the issue persists, your device may have suffered during the fall (some internal components broken or disabled?) but we, just users like you, cannot diagnose that issue remotely, sorry.
I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
Thank you this worked beautifully! So grateful to you!
My pleasure
dropped iPhone 11
