You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

dropped iPhone 11

my four year old dropped my iPhone 11 (I think it is an 11) and now it won't turn on or do anything at all. It had plenty of charge and has been plugged in for a while. I have held the power button and the volume button but nothing is happening at all. Anyone got any advice of what I can try?

Posted on Feb 21, 2023 2:23 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 21, 2023 2:30 AM

If you already tried (to no avail) these correct gestures:


Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


and the issue persists, your device may have suffered during the fall (some internal components broken or disabled?) but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

3 replies
Question marked as Top-ranking reply

Feb 21, 2023 2:30 AM in response to RSprake

If you already tried (to no avail) these correct gestures:


Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


and the issue persists, your device may have suffered during the fall (some internal components broken or disabled?) but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

dropped iPhone 11

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.