sanddisk imagemate pro is not recognized on my iMac

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sanddisk imagemate pro is not recognized on my iMac

My SanDisk ImageMate Pro is not recognized by my iMac. It's USB-C connected and the power light is on on the reader device. I can't find the device in Finder. I'm running macOS Ventura 13.2.1. The iMac is a Retina 4K, 21.5-inch, 2017. I've got the external disks checked in finder settings. My Time_Machine_Backup external drive shows up on the desktop but not the SanDisk reader. The box lists it as being compatible with maxOS. Is the reader really compatible with macOS?

iMac

Posted on Feb 21, 2023 12:56 PM

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Answer 1

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Old Toad

Level 10

216,476 points

Feb 22, 2023 2:24 PM in response to donfromoak creek

donfromoak creek wrote:

I have it working. I feel really silly. I had the CompactFlash disk in upside down! Not my most brilliant moment. :-(

🤣. I'm glad I'm not the only one to do that.

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Answer 2

Feb 22, 2023 2:18 PM in response to donfromoak creek

I have it working. I feel really silly. I had the CompactFlash disk in upside down! Not my most brilliant moment. :-(

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Answer 3

Old Toad

Level 10

216,476 points

Feb 21, 2023 1:38 PM in response to donfromoak creek

Were you able to see it with an earlier system?

Are you able to see the device in the System Information view, i.e. hold down the Option key, go to the  menu and select System Information from the menu. Then do to the UAB section and see if the device is recognized. If it's not then it's not being recognized on any level. There may be `a firmware update needed on the device.

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Answer 4

Old Toad

Level 10

216,476 points

Feb 22, 2023 8:47 AM in response to donfromoak creek

How is the drive connected to the Mac? If is via a hub try connecting directly to the Mac.

If it is via a hub is the hub self powered?

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Answer 5

Feb 22, 2023 7:52 AM in response to Old Toad

Thanks. I can see the device on the System Information USB menu. Nothing in Finder. I'll see if I can find a firmware update for it.

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Answer 6

Feb 22, 2023 9:16 AM in response to Old Toad

It's connected via the USB-C connection port on the back of the iMac.

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Answer 7

Old Toad

Level 10

216,476 points

Feb 22, 2023 9:17 AM in response to donfromoak creek

Well, that shots down that brilliant idea.

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Answer 8

Feb 22, 2023 9:41 AM in response to donfromoak creek

I tried connecting Vivitar SanDisk reader to the USB-C port on the iMac with the same result. The reader is visible in the System Information window but not viewable in Finder.

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sanddisk imagemate pro is not recognized on my iMac

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