You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
We set up “ask to buy” for our child to ensure he doesn’t buy anything on the App Store without us knowing about it. It worked a few times, and now it doesn’t send us the notification. I had to turn off the setting to allow him to download an app or purchase a micro-transaction, and then turn it back on. Any suggestions to correct this problem?
iPad 2, iOS 9
Here is a solution where editing the name of a mobile device resolved recent occurrences of this issue. It has worked for at least 17 people (and likely many more who never provided feedback after seeing that solution). It isn't something that Apple has in its documentation so I am putting it in a separate post for those who are interested in exploring beyond Apple's formally documented solutions (although several people have reported they were told about it by official Apple Support).
Go to: Settings > General > About > Name
Change the name
Then "Done" and retry.
You can also achieve the same thing by resetting network settings but that will also reset other network features.
Here is a solution where editing the name of a mobile device resolved recent occurrences of this issue. It has worked for at least 17 people (and likely many more who never provided feedback after seeing that solution). It isn't something that Apple has in its documentation so I am putting it in a separate post for those who are interested in exploring beyond Apple's formally documented solutions (although several people have reported they were told about it by official Apple Support).
Go to: Settings > General > About > Name
Change the name
Then "Done" and retry.
You can also achieve the same thing by resetting network settings but that will also reset other network features.
If Ask to Buy isn't working, read the suggestions in the document: If Ask to Buy isn't working - Apple Support about looking for the request in Messages or Notification Center.
Make sure notifications haven't been disabled. This article discusses notifications: Use notifications on your iPhone or iPad - Apple Support
and this one Change notification settings on iPhone - Apple Support
Make sure the software is up to date on all devices involved.
Sometimes it helps to have the devices involved take a fresh look at settings:
● Try signing out of accounts and back in again.
Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support
Sign in with your Apple ID - Apple Support
● Restarting is a simple step that can resolve many unexpected behaviors.
iPhone: Restart your iPhone - Apple Support then choose your model.
iPad: Restart your iPad - Apple Support
Mac: Ways to start up your Mac - Apple Support
If a problem persists, particularly over several days, try contacting Apple for assistance:
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world."
Click here --> Contact Apple for support and service - Apple Support
Editing my iPhone’s name worked. Thank you.
You're welcome.
Ask to buy not working
