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The support article you came here from should provide you with the steps needed to try to resolve this issue. Have you tried them all yet? If so, and they didn't help, I suggest that you contact Apple Support directly. To do so, simply
select the "Support" link in the lower left-hand side of this forum's web page.
The support article you came here from should provide you with the steps needed to try to resolve this issue. Have you tried them all yet? If so, and they didn't help, I suggest that you contact Apple Support directly. To do so, simply
select the "Support" link in the lower left-hand side of this forum's web page.
That is typically a hardware issue. I would have the phone tested at an Apple Store or authorized repair.
How do i enable face id?
