Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Bad Audio Quality while hearing Whatsapp Voice Messages on earspeaker

Hello,

For some time now I have been having problems listening to Whatsapp voice messages and phone calls with teams.

As soon as a voice message is played through the ear speakers, the sound is scratchy, the quality is very poor and quiet. If I then restart the voicemail or set the volume to zero once, the problem is no longer present. I have the same with teams. If I switch to speaker once and then back to ear speaker, it is fixed.

I have tried everything in the meantime. I have even changed the phone several times in the meantime (2x iPhone 13 Pro Max and now iPhone 14 Pro Max). The phone has been reset several times, with and without backup, apps reinstalled several times, phone calls to Apple, etc.

Has anyone had similar experience and can possibly give me a hint or tip what else can be done? Is there a possibility to send a bugreport to Whatsapp?


Addendum: These problems have so far occurred exclusively with Whatsapp and Teams, signal and normal playback of music or videos works flawlessly.

iPhone 14 Pro Max

Posted on Feb 22, 2023 11:56 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 22, 2023 11:57 PM

WhatsApp is not an Apple product. Contact the app developer here --> App Support or WhatsApp FAQ  Or Restoring your chat history - WhatsApp FAQ or Contact WhatsApp


WhatsApp Business is not an Apple product. Contact the app developer here --> Developer Website  or App Support  or WhatsApp business products - WhatsApp FAQ


Microsoft Teams is not an Apple product. Contact the app developer here --> App Support or Get technical support for Teams



2 replies
Question marked as Top-ranking reply

Feb 22, 2023 11:57 PM in response to m0nSTaR

WhatsApp is not an Apple product. Contact the app developer here --> App Support or WhatsApp FAQ  Or Restoring your chat history - WhatsApp FAQ or Contact WhatsApp


WhatsApp Business is not an Apple product. Contact the app developer here --> Developer Website  or App Support  or WhatsApp business products - WhatsApp FAQ


Microsoft Teams is not an Apple product. Contact the app developer here --> App Support or Get technical support for Teams



Bad Audio Quality while hearing Whatsapp Voice Messages on earspeaker

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.