Billing issue?

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Level 1

4 points

Billing issue?

My phone has been doing this thing where I can't redownload any apps i had before. Everytime i press to reinstall an app, it asks for my AppleID to view my billing information. I can never get any further than the editing part. I have a valid card attached to my AppleID and yet i still can't ever download anything. My phone has been doing this since September of 2022. I make sure that the apps i want were installed with my current AppleID and everything. I have enough storage for apps and all. For some reason i just can't reinstall apps but i can install new apps i've never had before? This is ridiculous and annoying

iPhone XS, iOS 16

Posted on Feb 23, 2023 6:23 AM

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Answer 1

bbesspete

Community Specialist

Feb 24, 2023 2:02 PM in response to emvzii

Hey emvzii,

You mentioned that this started last September. Did you make any changes to or create and start using a new Apple ID around that time? We ask to see if past purchases from a different Apple ID are linked to your iPhone.

If you haven't already, try the steps listed in the following support article. Included is a link to report this problem to Apple: If there's an issue when you redownload apps, movies, or other content from Apple - Apple Support

You can also reach out directly here: Contact - Official Apple Support

Take care.

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Answer 2

bryanr14

Community Specialist

Feb 24, 2023 4:05 PM in response to emvzii

Hi emvzii,

Thanks for providing us that information. To review this further, we recommend for you to contact Apple Support. You can contact them by using this link here: Apple - Get Support

Best regards.

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Answer 3

emvzii Author

Level 1

4 points

Feb 24, 2023 2:56 PM in response to bbesspete

I have tried multiple times with new Apple ID's and it had the same issue. I don't know how to fix it

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Billing issue?

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