I've followed the steps to redownload my iphonw software but my screen still says IPHONE UNAVAILABLE try again in 1hr

I was locked out of my phone, I followed the APPLE website instructions to redownload through itunes on my PC. It downloaded but no change was made to my locked phone. it still says IPHONE UNAVAILABLE try again in 1hr


iPhone 7, iOS 15

Posted on Feb 23, 2023 9:34 AM

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Question marked as Top-ranking reply

Posted on Feb 23, 2023 9:37 AM

There is more to this procedure the redownloading iTunes. You will need to Reset and wipe your entire phone


If you’re running iOS 15.2 or above you can do this procedure without Access to a computer:


If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.

  1. From your device's Lock Screen, try to enter your passcode five times until the "[Device] Unavailable" screen appears and your device asks you to try again later.
  2. When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.
  3. Tap Erase [Device], then tap Erase [Device] again to confirm.
  4. Enter your Apple ID password to sign out of your Apple ID on your device.
  5. Tap Erase [Device] to permanently delete all of your data and settings.
  6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode


If you can't follow these steps, you can use a computer to reset your device.



2 replies
Question marked as Top-ranking reply

Feb 23, 2023 9:37 AM in response to dgorman77

There is more to this procedure the redownloading iTunes. You will need to Reset and wipe your entire phone


If you’re running iOS 15.2 or above you can do this procedure without Access to a computer:


If you're using an eSIM, contact your carrier before trying these steps and ask for a QR code to set up your eSIM again.

  1. From your device's Lock Screen, try to enter your passcode five times until the "[Device] Unavailable" screen appears and your device asks you to try again later.
  2. When you're able to, continue to enter your passcode until the "Security Lockout" screen appears and you get the Erase [Device] option in the bottom corner of the screen.
  3. Tap Erase [Device], then tap Erase [Device] again to confirm.
  4. Enter your Apple ID password to sign out of your Apple ID on your device.
  5. Tap Erase [Device] to permanently delete all of your data and settings.
  6. When your device restarts, follow the onscreen instructions to set up your device again, restore your data and settings from a backup, and set a new passcode


If you can't follow these steps, you can use a computer to reset your device.



Feb 23, 2023 9:36 AM in response to dgorman77

If your device has iOS 15.2 or later installed, you can reset it without a computer; check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise you will need a computer:

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️



After restoring the phone using one of the methods above you can restore your most recent backup.

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I've followed the steps to redownload my iphonw software but my screen still says IPHONE UNAVAILABLE try again in 1hr

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