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File Sharing with colleagues

I just purchased a MacBook Pro M1 and am unable to share Keynote, Pages, Numbers via Outlook for Mac (v16.70 (23021201). My email address does not appear in the "From" field nor can I insert it to send the email. Didn't have this issue with my old Mac.



Under "Edit Extensions" in Keynote (v12.2.1 (7035.0.161)) I can't even select Mail (Outlook), AirDrop or Messages.

MacBook Pro 16″, macOS 13.2

Posted on Feb 23, 2023 1:52 PM

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Feb 25, 2023 12:00 PM in response to aneda130

Hello aneda130,


Let's use the steps below to boot your Mac into safe mode to see if that behavior persists from there:


1. Shut down your Mac.
2. Turn on your Mac and continue to press and hold the power button until you see the startup options window.
3. Select your startup disk, then press and hold the Shift key while clicking “Continue in Safe Mode.”
4. Log in to your Mac. You might be asked to log in again.


You can also find those steps in this resource: How to use safe mode on your Mac - Apple Support


It can take a few extra minutes to boot into safe mode. Your screen may flash or flicker while in safe mode. Those behaviors are expected. Testing in safe mode runs a check on your disk, removes some cached files, and can help isolate conflicts with startup items. Once you've tested that behavior in safe mode, you can restart to leave safe mode.


Should that still persist, do you also experience difficulties with sharing those files using Messages or AirDrop? How about the built-in Mail app?


Let us know, and we'll keep moving forward based on your results.

File Sharing with colleagues

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