You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I am selling my iMac late 2015. I have erased everything to get a new macOS. When I restarted, I got the Apple logo for some time, I see an icon with a file and a "?" on it, and a line saying "support.apple.com/mac/startup". I can't use my keyboard or mouse. What can I do ?
iMac 21.5″, macOS 12.6
This article from Apple will explain what the Folder with ? means and provide some insights
refer to lonk below
If your Mac starts up to a question mark - Apple Support (CA)
If using a Bluetooth Keyboard with Rechargeable Battery - Cable the Keyboard to computer for this unique purpose. Bluetooth Kernel may not load soon enough
This article from Apple will explain what the Folder with ? means and provide some insights
refer to lonk below
If your Mac starts up to a question mark - Apple Support (CA)
If using a Bluetooth Keyboard with Rechargeable Battery - Cable the Keyboard to computer for this unique purpose. Bluetooth Kernel may not load soon enough
I am sorry, my keyboard was off.
To install macOS on a scratch iMac
