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How can I fix the "The value is missing" error on my Mac?

I am currently trying to restore a iPhone 6s that is disabled. Whenever I attempt to trust the IPhone, it says "The value is missing." Am I doing something wrong? Do note that:

It says to connect through ITunes, not the Computer Icon

The phone does say "IPhone is disabled, connect to iTunes.


If someone could reach out to me in a matter of minutes that would be great.

iMac (24-inch, M1, 2021, 2 ports)

Posted on Feb 23, 2023 2:35 PM

Reply
Question marked as Best reply

Posted on Feb 26, 2023 11:55 AM

Hi BININTHEBAG,


Thank you for participating in the Apple Support Communities. If you are having issues with trusting devices on your iMac, here are a few steps that may be useful:


1. Restart your device to see if the issue is still there: Shut down or restart your Mac - Apple Support

2. Confirm that your device is using the most recent software to rule out the older one: Update macOS on Mac - Apple Support

3. Contact Apple Support here if you need further support: Contact - Official Apple Support


Have a great day.



2 replies
Question marked as Best reply

Feb 26, 2023 11:55 AM in response to BININTHEBAG

Hi BININTHEBAG,


Thank you for participating in the Apple Support Communities. If you are having issues with trusting devices on your iMac, here are a few steps that may be useful:


1. Restart your device to see if the issue is still there: Shut down or restart your Mac - Apple Support

2. Confirm that your device is using the most recent software to rule out the older one: Update macOS on Mac - Apple Support

3. Contact Apple Support here if you need further support: Contact - Official Apple Support


Have a great day.



How can I fix the "The value is missing" error on my Mac?

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