GPS issue on new iphone 14: Maps freeze and only refresh and updates when i shake the phone

Hello, I recently purchased an iPhone 14 and have been experiencing an issue with the GPS. Regardless of which maps application I use (Google or Apple), the maps get stuck in one position and only update when I shake the phone ( i could drive for 20 miles and it won't budge). Its usually only an issue whilst driving since when i walk the movement keeps it updated. I have tried updating the phone and restarting it, but the issue persists. Has anyone else experienced this issue? It's well within warranty as i only just bought it but i don't have a store near me so ideally want to find a fix before taking it in.

I have attached a video from a car journey to try and demonstrate the issue. It is very repeatable, happens every time.

https://www.youtube.com/shorts/57mnK95qGAM

iPhone 14 Pro

Posted on Feb 24, 2023 8:39 AM

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Feb 26, 2023 11:05 AM in response to hassandwich

Hello hassandwich,


For help with using the GPS on your new iPhone 14, check your settings are correct with the steps below found in the article here: Turn Location Services and GPS on or off on your iPhone, iPad, or iPod touch


"How to turn Location Services on or off for specific apps

 

  1. Go to Settings > Privacy & Security > Location Services.
  2. Make sure that Location Services is on.
  3. Scroll down to find the app.
  4. Tap the app and select an option:
    • Never: Prevents access to Location Services information.
    • Ask Next Time Or When I Share: This allows you to choose Always While Using App, Allow Once, or Don't Allow.
    • While Using the App: Allows access to Location Services only when the app or one of its features is visible on screen. If an app is set to While Using the App, you might see your status bar turn blue with a message that an app is actively using your location.
    • Always: Allows access to your location even when the app is in the background."



You can also check the "Precise Location" settings you have set up on your iPhone with the article here: Control the location information you share on iPhone


There's also the section "Improve GPS accuracy" in the article here: About privacy and Location Services in iOS and iPadOS


if you continue to have an issue, reach out to Apple Support direction using the links below to report the issue and further assist.


Contact - Official Apple Support


Contact Apple for support and service - Apple Support



Cheers.

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GPS issue on new iphone 14: Maps freeze and only refresh and updates when i shake the phone

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