Account is locked on my new iMac.
I reset password on my macbook pro but still can't unlock desktop. HELP!!!
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macOS Sequoia is now available
5 replies
Exactly what message do you receive when you restart the computer and attempt to login?
I get the above message with no option to reset password.
That suggests the computer may not be "new," but pre-owned. From whom did you purchase it?
It was purchased new from the Apple store.
Account is locked on my new iMac.