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Level 1

4 points

I can not turn off my iPhone 13

My phone is on and I can see that I am receiving calls and texts , however when I touch the screen nothing happens. It comes taccpet my touch movements to give it new commands and the hard reset only defaults me to make an emergent call.

hace can I force it to reboot ?

iPhone 13 Pro, iOS 16

Posted on Feb 24, 2023 11:55 AM

Best reply

elcpu

Level 7

31,488 points

Posted on Feb 24, 2023 11:57 AM

Try a Forced Restart as summarized here:

Force restart iPhone - Apple Support

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I can not turn off my iPhone 13

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