You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I purchased a used Apple Watch and can't unlock it

Seller stopped answering me and watch is locked


[Re-Titled by Moderator]

Apple Watch Series 6

Posted on Feb 24, 2023 3:33 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 24, 2023 3:49 PM

Make sure that the watch that you're about to buy from someone else is ready for you to use. Click here --> What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else - Apple Support


This support article has information about Activation Lock on your Apple Watch and how to turn it off as part of preparing a Watch for service or a new owner. --> About Activation Lock on your Apple Watch - Apple Support


- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support


If you have neither the information needed to remove the lock, nor a way to prove to Apple's satisfaction that you are the rightful owner, you won't be able to use the Watch.



2 replies
Question marked as Top-ranking reply

Feb 24, 2023 3:49 PM in response to MyTy220

Make sure that the watch that you're about to buy from someone else is ready for you to use. Click here --> What to do before you sell, give away, or trade in your Apple Watch, or buy one from someone else - Apple Support


This support article has information about Activation Lock on your Apple Watch and how to turn it off as part of preparing a Watch for service or a new owner. --> About Activation Lock on your Apple Watch - Apple Support


- Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what currently constitutes proof. Prior to this new online service Apple typically required the original receipt issued by an Apple Authorized dealer and documented provenance (so typically it would be the original owner who does this, or a descendant with legal proof of ownership). Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support


If you have neither the information needed to remove the lock, nor a way to prove to Apple's satisfaction that you are the rightful owner, you won't be able to use the Watch.



I purchased a used Apple Watch and can't unlock it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.