MacBook Pro 2015 cant login

Hi i have a macbook pro 2015 and i cant login to apple Id it says that is wrong username or password and i got verification code to my phone but nothing on macbook. My macbook version is Yosemite. I cant even surf on the internet i get a white bar on the safari screen. What is the solution if i want to install my macbook to Big Sur or Monterey?

MacBook Pro

Posted on Feb 25, 2023 12:40 AM

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1 reply

Stevi_S

Community Specialist

Feb 27, 2023 9:15 AM in response to Niklaskarlsson

Hi Niklaskarlsson,

Thanks for using Apple Support Communities. We understand you have a couple of questions regarding your Mac and Apple ID, and we're happy to help.

Let's start with what's happening with your Apple ID. The resources below can help you reset your Apple ID password, and go over all options to get a verification code sent.

You mentioned that you also want upgrade your macOS. You can check if your Mac is compatible with newer macOS versions, and see how to upgrade here:

Lastly, are you only seeing the white line on your display when using Safari, or are you seeing that at all times when using your Mac?

Thanks.

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MacBook Pro 2015 cant login

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