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I just upgraded from iPhone 11 to 14 and now I have one contact that is unable to connect to me by FaceTime. Phone and text is fine but not incoming FaceTime. I can FaceTime out to the contact but not receive. Happened immediately after phone change. Any suggestions?
[Re-Titled by Moderator]
iPhone 14 Pro Max
Honestly, I’d ask them if they changed anything on their device. If they did not, one thing you could check is whether or not your phone number AND Apple ID email (as well as any other email you want that you’ve set up on your device) is still set up with FaceTime after the upgrade. Make sure both are set up in Settings > FaceTime, where it says “you can be reached by FaceTime at…”
I’ll attach a screenshot of my own setup, blurring out the personal info of course.
Honestly, I’d ask them if they changed anything on their device. If they did not, one thing you could check is whether or not your phone number AND Apple ID email (as well as any other email you want that you’ve set up on your device) is still set up with FaceTime after the upgrade. Make sure both are set up in Settings > FaceTime, where it says “you can be reached by FaceTime at…”
I’ll attach a screenshot of my own setup, blurring out the personal info of course.
Thank you. I tried both of those. Didn’t work. Also did the latest update and another force restart. No good. I am receiving FaceTime from this particular contact on my iPad. Nothing changed there. Just not coming through on my iPhone. Any other suggestions? Thanks
Try a Force Restart, it resolves many issues:
Force restart iPhone - Apple Support
If it does not help try adding the email address of that contact if not already there.
Unable to receive FaceTime call on new iPhone
