You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

chiana192 Author

Level 1

4 points

Why has my IMEI number changed after a rear system replacement?

I am with EE and I took my phone to Apple to be repaired, they told me I had a rear system replacement and I didn’t pay anything for it as I’m under Apple care +, my phone now doesn’t turn on at all and I have taken to EE and they have found that my phone now says I have complete different serial number and IMEI number and they can’t repair as it’s not the same phone… so I’m paying for a phone w EE that can’t be repaired and turned on because my rear system was changed. How do I go about this?

iPhone 12, iOS 16

Posted on Feb 25, 2023 9:40 AM

Reply

Similar questions

3 replies

chiana192 Author

Level 1

4 points

Feb 25, 2023 10:31 AM in response to KiltedTim

Great thank you! Because EE are trying to tell me it’s a whole brand new phone.

so I’m paying monthly insurance, paying the whole phone off monthly and contract to then be told well it’s not the same phone we can’t fix it.

so basically Apple have stolen my phone that I’m paying off and I’m left w one nobody can fix

Reply

Level 10

203,326 points

Feb 25, 2023 11:19 AM in response to chiana192

chiana192 wrote:

Great thank you! Because EE are trying to tell me it’s a whole brand new phone.

It is.

so I’m paying monthly insurance, paying the whole phone off monthly and contract to then be told well it’s not the same phone we can’t fix it.

so basically Apple have stolen my phone that I’m paying off and I’m left w one nobody can fix

No. They did NOT steal it. They replaced it because it failed/was defective/broke. That's how the service channel works.

Reply

Level 10

203,326 points

Feb 25, 2023 9:43 AM in response to chiana192

Because Apple replaced the phone with a service unit.

Get the paperwork on the original repair by Apple and send it to EE.

Reply

Why has my IMEI number changed after a rear system replacement?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up