Why my Face ID was disabled

Sandy,

If you're sure that nothing (cover, screen protector, dirt) interferes with your front camera, see this support article:--> If Face ID isn't working on your iPhone or iPad Pro and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro

If, after performing all the steps provided in the above support articles, the issue persists, contact Apple Support directly, using this specific link:--> Apple Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple - Find Locations - Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

What do you not understand in the link shown at the top of this screen? What exactly is the problem you are having? What have you tried? Can you post screenshots here of any error messages that you are seeing? Please be more specific and then someone may be able to help you. The following link will explain how to post an effective question:

Writing an effective Apple Support Commun… - Apple Community

Hello.

Could you have a look at this Apple Support article to make sure everything is right?