You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone keypad

I am unable to answer telephone calls from apple support. keypad does not work if asked to input a number. The input is not recognized by the apple caller/computer, so apple support call back is canceled. In fact the keypad does not appear to be functioning at all once I answer the call (and can only answer from the call "notice" displayed at the top of the phone screen.

Posted on Feb 26, 2023 2:02 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 28, 2023 7:00 AM

If the problem persists, visit an Apple Store or an Apple Authorized Reseller in your region for assistance to diagnose the problem. And they could offer a possible solution.

You will first have to make an appointment due to the pandemic.

See: Contact Apple for support and service

Contact Apple for support and service - Apple Support


2 replies
Question marked as Top-ranking reply

Feb 28, 2023 7:00 AM in response to dgp77056

If the problem persists, visit an Apple Store or an Apple Authorized Reseller in your region for assistance to diagnose the problem. And they could offer a possible solution.

You will first have to make an appointment due to the pandemic.

See: Contact Apple for support and service

Contact Apple for support and service - Apple Support


iPhone keypad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.