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I am unable to answer telephone calls from apple support. keypad does not work if asked to input a number. The input is not recognized by the apple caller/computer, so apple support call back is canceled. In fact the keypad does not appear to be functioning at all once I answer the call (and can only answer from the call "notice" displayed at the top of the phone screen.
If the problem persists, visit an Apple Store or an Apple Authorized Reseller in your region for assistance to diagnose the problem. And they could offer a possible solution.
You will first have to make an appointment due to the pandemic.
See: Contact Apple for support and service
Contact Apple for support and service - Apple Support
If the problem persists, visit an Apple Store or an Apple Authorized Reseller in your region for assistance to diagnose the problem. And they could offer a possible solution.
You will first have to make an appointment due to the pandemic.
See: Contact Apple for support and service
Contact Apple for support and service - Apple Support
Via telephone Apple support said this was a known problem on iPhone 14-watch for updates
iPhone keypad
