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Hello, I have an iPhone 11 Pro Max, and whenever I am on a FaceTime call and I get a call at the same time and I want to answer to it, it fails both the FaceTime and the call.
moreover, when I’m on an actual call and get a FaceTime call during the regular call I can’t decline the FaceTime (when I decline it, yeah you guessed it : it fails both calls again)
iPhone 11 Pro Max
Hello Mar_ma1,
Although your issue is specific to incoming calls while another call is active, we recommend following all guidance listed in the following support article. This will help you isolate and potentially resolve the behavior: If you can't make or receive calls on your iPhone - Apple Support
Should the behavior persist, and you've already connected with your carrier, we recommend reaching out for additional assistance in your region here: Get Support
Regards.
FaceTime fails my other calls
