Home does not work on my sisters devices

Hi,

Recently I've set up home assistant and connected it to my apple home, which works great. But when I try to add my sister to the app, every device is unavailable on her iPhone and iPad except HomePod and AirPort Express 2. I've tried to remove her and add her back, but the problem still occurs.

Posted on Feb 27, 2023 11:13 AM

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Question marked as Top-ranking reply

Posted on Mar 1, 2023 12:10 PM

Hello mikimause9,


From what you've shared it sounds like you're experiencing an issue sharing your home. We recommend reviewing the guidance listed listed in the following support article: Share control of your home - Apple Support


"If you can't share control of a home



  • To invite people to control your home while you're away and edit permissions for them, you need to set up a home hub. If you don't have a home hub set up, you can only invite people when you're home and connected to your home Wi-Fi network. Matter-enabled accessories require a home hub, such as Apple TV 4K or HomePod mini.
  • If Home has been upgraded to the new Home architecture, you must set up a home hub to share control of your home.
  • You and the people you invite need the latest version of iOS, iPadOS, or macOS.
  • Make sure that you and the people you invite are signed in to iCloud on iPhone, iPad, or Mac. In iCloud settings, turn on Home.
  • Make sure that you and the people you invite haven't blocked each other's phone number or Apple ID. Learn how to manage blocked phone numbers, contacts, and emails on iPhone or iPad and how to manage blocked callers on Mac."


We hope this helps!


Best regards.

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3 replies
Question marked as Top-ranking reply

Mar 1, 2023 12:10 PM in response to mikimause9

Hello mikimause9,


From what you've shared it sounds like you're experiencing an issue sharing your home. We recommend reviewing the guidance listed listed in the following support article: Share control of your home - Apple Support


"If you can't share control of a home



  • To invite people to control your home while you're away and edit permissions for them, you need to set up a home hub. If you don't have a home hub set up, you can only invite people when you're home and connected to your home Wi-Fi network. Matter-enabled accessories require a home hub, such as Apple TV 4K or HomePod mini.
  • If Home has been upgraded to the new Home architecture, you must set up a home hub to share control of your home.
  • You and the people you invite need the latest version of iOS, iPadOS, or macOS.
  • Make sure that you and the people you invite are signed in to iCloud on iPhone, iPad, or Mac. In iCloud settings, turn on Home.
  • Make sure that you and the people you invite haven't blocked each other's phone number or Apple ID. Learn how to manage blocked phone numbers, contacts, and emails on iPhone or iPad and how to manage blocked callers on Mac."


We hope this helps!


Best regards.

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Home does not work on my sisters devices

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